How Velociti Digitally Transformed Its Frontline Operations

Optimizing Operations and Empowering Manufacturing and Industrial Success - Velociti

Velociti, a trusted name in facility management since 1977, operates across the United States, servicing a wide range of commercial and institutional spaces. With a highly distributed workforce and limited digital tools in place, the company sought a modern solution to enhance communication, visibility, and employee engagement.

Challenge 

Prior to OnTheJob, Velociti had never used a workforce management platform. Communication between employees and managers was informal and scattered—often conducted through personal devices. There was no structured method for collecting employee feedback such as surveys or polls. While service anniversaries were recognized in person, there was no system to celebrate these milestones across the broader organization. The most critical pain point was payroll visibility: employees only saw their hours after payroll was processed, making it difficult to flag issues in time and resulting in significant administrative overhead.

Solution 

By implementing OnTheJob, Company Velociti introduced a single, unified platform for workforce engagement and operations. Key improvements included:

●      Modern Communication Tools: Employees and managers now collaborate through integrated chat and communication channels, improving day-to-day coordination.

●      Feedback Mechanism via Surveys: Managers use built-in surveys to collect feedback and assess employee sentiment across teams.

●      Time & Attendance Visibility: Employees can now view their worked hours in real-time, empowering them to raise concerns before payroll is finalized.

●      Recognition & Celebrations: Service anniversaries and milestones are now highlighted at the organizational level, fostering a culture of appreciation.

Results

●       Velociti has achieved 85% adoption across its workforce and continues to scale usage across teams.

●      First employee engagement survey was conducted using OnTheJob

●      With visibility of worked hours, managers are seeing reduced payroll correction requests at the end of the pay cycle